30-Day Satisfaction Guarantee
Throwers have trusted our equipment for more than 25 years, and we stand behind every implement we ship. If something is not right, contact us within 30 days and we will take care of you.
How It Works
- Contact us first. Email sales@throwspro.com or call (402) 318-1070 within 30 days of your order shipping. Every return needs authorization before you send anything back, and unauthorized returns cannot be accepted.
- Ship it back within 15 days. Once we approve your return, we need the item within 15 days. Pack it securely in its original packaging and use insured UPS shipping so it is covered in transit.
- Get your refund. Once we receive and inspect the item, we refund the product price to your original payment method.
The Details
- The 30 days run from the date your order ships.
- Items must be unused and in original condition. Throwing implements mark the first time they are thrown, so anything that has been used in a ring or a cage is not returnable.
- Return shipping is the customer's responsibility. We strongly recommend insured UPS shipping.
- Original shipping charges are not refunded.
- Large items including javelins, hurdles, landing pits, and other oversized or specialty equipment may be subject to a restocking fee of up to 30%.
- Books, online courses, and other digital or media products are not returnable.
Wrong Item or Damaged in Transit
If we shipped the wrong item, we send you a prepaid return label and your correct item goes out as soon as the carrier scans the return. If a shipment arrives damaged, contact us and we will work directly with the carrier on your behalf. Either way it costs you nothing.
Manufacturer Defects
Defects are covered by our warranty rather than this return window. Wearables, indoor shots and weights, tungsten hammers and components, carbon discuses, and carbon javelins carry a 30 day limited warranty. Everything else carries a one year limited warranty. The warranty covers manufacturer defects only, not impact with cages or hard surfaces, misuse, or normal wear and tear.
Not sure whether your situation qualifies? Call and ask. We would rather talk it through than have you guess. Email sales@throwspro.com or call (402) 318-1070.
Read the full Refund Policy, including complete warranty terms.
